Support & Warranties

All products are independently tested to the highest standards and are certified to the high safety requirements and performance characteristics of European Standard 13241-1. You can, therefore, be confident that your purchase of a Birkdale product is a safe investment.

Guarantee Birkdale offers the following warranty for garage door and garage door automation products:

1. Summary (subject to the terms and conditions outlined in sections 2-5 below):
• 5 years Safe and reliable operation (for use up to 5 open and closing cycles per day]
• 5 years Integrity of the door panel(s) / curtain:15 Years if Laminated finish is applied
• 5 years Panel corrosion [inside and out]: 15 Years if Laminated finish is applied
• 5 years All immoveable frame parts
• 7 years Motor and mechanical parts
• 2 years Operator control unit (5 years if Door Monitor System is used)
• 2 years All mechanical elements of the doors, including rollers and springs (5 years if Door Monitor System is used)
• 2 years All remote control parts (5 years if Door Monitor System is used) (excluding batteries, bulbs and fuses)
• 2 Years All remote control Accessories

2. Requirements: The warranty only covers damage to the purchased garage door or garage door operator. The fully completed warranty card/service record (to be updated annually], together with receipt of purchase, correspondingly substantiates your right to claim under warranty. Warranty claims are only accepted in the country where the garage door/operator was purchased. The product must have been purchased through our authorised distribution channels. Consequential costs for installation and de-installation, inspection of parts, transport and postage costs will not be accepted by Birkdale.

3. Performance: During the warranty period we undertake to rectify any and all defects to the Birkdale product which can be proved to be attributed to a material or manufacturing fault. We promise, at our discretion, to either exchange the defective merchandise, repair or allow a reduction in price. Replacement parts remain our property.

4. This warranty does not cover damage caused by:
• Improper installation and negligent care and maintenance
• Improper initial and subsequent operation
• Negligent or wanton destruction
• External influences, such as: fire, water, salts, alkaline solutions, acids and any abnormal environmental influences
• Mechanical damage, through improper transport and fitting, or through falling or hitting objects
• Improper use of surface protection treatments
• Repair by non-qualified persons
• Using non-Birkdale parts without the written approval of the manufacturer
• Removal of the product number, or making it unidentifiable
• Application of additional, non approved weights or infills
• Failure to remove the protective film or packaging provided with the product, where applicable This warranty applies to all goods sold on or after 1 May 2016, until further notice.

Birkdale Roller Garage Door System and Roller Shutter System:
The purchaser is granted a warranty covering the safe and reliable operation of the garage door for a period of 5 years from the date of purchase. This warranty is conditional on the regular inspection and maintenance of the product, in accordance with the installation manual supplied with the door. During the guarantee period the manufacturer undertakes to repair, without charge, any product which has suffered a proven failure of its safe and reliable operation, provided that the door has been inspected regularly (at least once a year] and maintained correctly, including replacement of wear items when required. Birkdale garage door and shutter systems are guaranteed against any form of manufacturing defects for a period of 5 years from the date of purchase. The finish of white powder coated doors is guaranteed for a period of 5 years. In the case of textured woodgrain finished doors, the exterior finish is guaranteed to provide an effective weatherproof membrane which will resist perforation of the Birkdale door from the weather-side due to corrosion for 15 years. Furthermore, colour change or fade to the exterior surface will be limited and uniform for the full 15 year period.

Sectional Garage Door and shutter Automation:
Birkdale electric motors are guaranteed against any form of manufacturing defect for a period of 5 years for mechanical elements, motors and transformers. The motor control unit is guaranteed for 2 years ( 5 Years if Door Monitor System is used). Remote control accessories and parts are guaranteed for a period of 2 years. No warranty claims will be accepted for wear and tear parts and consumable parts (e.g. light bulbs and batteries].